Wheelers Luxury Gifts values your custom and prides itself on offering a prompt and professional service to our clients.
TERMS AND CONDITIONS
All sizes and details specified per product are approximate and correct at the time of including on the site. There may be slight colour variations between the image displayed and the actual item. We update our product listing on a regular basis to reflect changes in our product lines. Please check product details to ensure you are choosing the item you require.
All items are subject to availability and promotional offers are available whilst stocks last.
Prices are correct at the time of inclusion to our site. E&OE.
If you have any questions or need further details on a product, please contact our store by phone: 01509 266320 or email: sales@wheelersluxurygifts.com. Our staff team are trained to be familiar with our product lines and will be able to offer the assistance you require.
RETURNS
Should you wish to return an item we are happy to offer an exchange or refund where possible. We request that you telephone us in the first instance on 01509 266320 to speak to a trained advisor who will help you with your query. The item must be returned to us within 28 days of receipt and must be in perfect condition and in the original packaging.
We will not offer an exchange or refund on items that have been damaged or scratched if you have not notified us within three days of receipt. Or that have been used, or that are not in the original packaging. In this situation the item/s will be returned to you at your cost.
In your original package will be an invoice/receipt. Please return a copy of this with your item together with a note stating the reason for the return.
We advise all customers to return any item via a traceable method, as we accept no liability for items that may become lost during transit. Customers are expected to meet the cost of returning items, except in the case of faulty or damaged goods. Alternatively, you may bring the item into our store, where a trained advisor will be on hand to assist you.
BROKEN OR FAULTY ITEMS
In the unlikely event that you receive an item that is broken or faulty, we will be pleased to replace this free of charge. In the first instance you should telephone or email us to tell us of the problem. You should do this within 3 days of receipt. We may require the item to be returned to us, in which case we will refund the cost of postage.
EXCHANGES
If you are exchanging goods for an item that is of a lower value than that originally purchased, we will refund the difference via your original payment method.
If you are exchanging goods for an item that is of a greater value than that originally purchased, we will require payment for the difference, prior to despatch.
When exchanging any product we will also require a copy of the original invoice/receipt. (see Returns above)
