We at Wheelers Luxury Gifts Ltd understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website www.wheelersluxurygifts.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our Site. If you do not accept and agree with this Privacy Policy, you must stop using our Site immediately.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“Cookie” means a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain features of our Site. Details of the Cookies used by our Site are set out in section 13, below;

“Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our Site. This definition shall, where applicable, incorporate the definitions provided in the General Data Protection Regulation 2016/679 (“GDPR”); and

“We/Us/Our” means Wheelers Luxury Gifts Ltd, a company registered in England and Wales under company number 01904847, whose registered office address is at 15 Devonshire Square, Loughborough, Leicestershire, LE11 3DW.

2. Information About Us

   1. We own our Site and it is operated and maintained by 1PCS Ltd, a company registered in England and Wales under number 05197348, whose registered office address is at Artisans’ House, 7 Queensbridge, Northampton, NN4 7BF.

   2. Our main point of contact for data protection related queries is Bruce Wheeler who can be contacted by email at [email protected], or by post at 15 Devonshire Square, Loughborough, Leicestershire, LE11 3DW.

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. Your Rights

   1. As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:

1. The right to be informed about our collection and use of personal data;

2. The right of access to the personal data we hold about you (see section 12);

3. The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 15);

4. The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please contact us using the details in section 15);

5. The right to restrict (i.e. prevent) the processing of your personal data;

6. The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

7. The right to object to us using your personal data for particular purposes; and

8. Rights with respect to automated decision making and profiling.

2. If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 15 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

3. For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens’ Advice Bureau.

5. What Data Do We Collect?

   1. Depending upon your use of our Site, we may collect some or all of the following personal and non-personal data (please also see section 13 on our use of Cookies and similar technologies):

1. name;

2. address;

3. shipping address;

4. contact information such as email addresses and telephone numbers;

5. demographic information such as post code, preferences, and interests;

6. IP address;

7. web browser type and version; and

8. operating system.

1. If you use our Site to place an order on behalf of another person and in doing so, provide us with the personal data of anyone else, it is your responsibility to first obtain the permission of that person to provide their details to us.

2. Please note our Site may ask you for payment details, such as billing information or credit or debit card information, however all payments made on our Site will go through a third party processor such as Sage Pay. As such, we have no access to this data. A separate contractual relationship will be created between you and the payment processor on their terms and conditions and we cannot be held liable for any errors, actions, omissions or incorrect charges that may be made by them.

3. All orders placed via our Site are verified by COMODO CA Limited.  We recommend using the padlock icon, usually located in the bottom right of your browser window to verify our Site is certified secure before placing your order.  A certified site will not generate any warnings when you click on this icon.

1. How Do We Use Your Data?

   1. All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.

   2. Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:

1. Providing and managing your access to our Site;

2. Personalising and tailoring your experience on our Site;

3. Supplying our goods and services to you (please note that we require your personal data in order to enter into a contract with you);

4. Replying to emails from you;

5. Supplying you with emails that you have opted into (you may unsubscribe using the link at the bottom of each email or you may opt-out at any time by emailing us directly);

6. Analysing your use of our Site to enable us to continually improve our Site and your user experience.

1. With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email with information, news and offers on our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

2. Third parties whose content appears on our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use, and we advise you to check the privacy policies of any such third parties.

3. You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

4. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

1. How Do We Store Your Data?

   1. We only keep your personal data for as long as we need to in order to use it as described above in section 6, and/or for as long as we have your permission to keep it.

   2. Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

   3. If you hold an account with us, details of your purchase may be held on our secure payment system.  This facilitates easier purchasing for repeat customers.  Your card verification number is never stored by our systems.  Other account details are protected by 128bit encryption methods using industry standard technology.

2. Do We Share Your Data?

   1. We may sometimes contract with other third parties to supply services to you on our behalf. These may include search engine facilities, suppliers and courier companies. In some cases, these third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

   2. We may compile statistics about the use of our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

   3. We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where we transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

   4. In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

9. What Happens If Our Business Changes Hands?

   1. We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

   2. In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

10. How Can You Control Your Data?

    1. In addition to your rights under the GDPR, set out in section 4, when you submit personal data to us via email or via our Site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails, at the point of providing your details and by contacting us).

    2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

11. Your Right to Withhold Information

    1. You may access certain areas of our Site without providing any data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.

    2. You may restrict our use of Cookies. You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our Site more quickly and efficiently.

12. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Please contact us for more details using the contact details below in section 15. Alternatively, please refer to our Data Protection Policy.

1. Our Use of Cookies

   1. Our Site may place and access the following first party Cookies on your computer or device:

      Cookie name	Reason	Duration
      _pref	Set by PHP to identify a user session	Expires at the end of your session and no personal information is gathered
      _PLAT	Set by PHP to identify a user session	Expires at the end of your session and no personal information is gathered
      _basket	Essential cookie set to store items in your basket

   2. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Site and to provide and improve our services. All Cookies used by and on our Site are used in accordance with current Cookie Law.

   3. Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended.

   4. Certain features of our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

   5. Our Site uses Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and the services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you. Google's privacy policy is available at: https://www.google.com/policies/privacy/

   6. In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

   7. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our Site more quickly and efficiently.

   8. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

2. Social Media Platforms

   1. Our Site includes links to the social media platforms we use, as well as social sharing buttons, which help share web content directly from web pages to the social media platform in question. You should be aware, before clicking such links, that the social media platforms may track your activity and may save your request to share a web page through your social media platform account. We advise you check the relevant social media platform’s terms and conditions and privacy policy before taking any action.

   2. We may share links to other websites on our social media platform accounts. This is subject to section 3 above. Some social media platforms shorten lengthy web addresses. You are advised to take caution and exercise good judgement before clicking any shortened web addresses published on social media platforms. Despite our best efforts to ensure only genuine web addresses are published, many social media platforms are prone to spam and hacking and therefore we cannot be held liable for any damages or implications caused by visiting any shortened web address links.

3. Contacting Us

If you have any questions about our Site or this Privacy Policy, please contact us by email at [email protected], by telephone on 01509 266320, or by post at 15 Devonshire Square, Loughborough, Leicestershire, LE11 3DW. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 12, above).

16. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.